Help | Fanely

Contact

For bugs, account questions, or help with using Fanely, contact us through the Fanely LINE official account.

When contacting us, include the screen, action, error message, device, and app version when possible.

Browse by category

Getting Started Create or join a family, finish initial setup, and prepare the first records. Family & Accounts Family groups, roles, managed children, child mode, and shared devices. Allowance Income, spending, balances, history, scheduled entries, and visibility. Chores & Quests Accepting, reporting, approving, rewards, and recurring quests. Good Points Record good actions, grant points, request exchanges, and convert to allowance. Plans & Billing Purchases, restore purchases, free-plan visibility, and billing refreshes. Notifications & AI Notification settings, on-device AI, natural language entry, and spending advice. Troubleshooting Missing data, notification delivery, billing status, and checks before contacting us.

Frequently asked questions

Do I need to reset the allowance balance when a new month starts?

The monthly income and spending summary switches to the new month automatically, so no reset is needed. The allowance balance carries over. Record cash handed to a child as spending, or, to set only the displayed balance to zero without adding history, adjust the child’s Allowance Balance in Adult Mode.

I opened the invitation link, but I cannot find the invitation code

Copy the invitation code shown on the invitation page and enter it on the Join Family screen in the app. If the code has expired, was cancelled, or was already used, ask a family administrator to create a new invitation.

A Quest I created does not appear in the list

A saved Quest may be hidden by status, member, category, or other filters. Reset the filters and check All or another status.

I cannot change settings or approve items in Child Mode

Child Mode restricts adult actions such as family settings, editing or deleting transactions, approving Quests, purchases, signing out, and deleting an account. Authenticate the device and return to Adult Mode before continuing.

Older history disappeared on the free plan

The free plan shows the most recent 90 days of history. Older data is not deleted and becomes visible again while Fanely Premium is active.

A permission error or support code appeared

Update Fanely to the latest version, check your connection, and reopen the app. If the issue continues, contact us with the support code, the screen where it occurred, and the action you took immediately before it appeared.