Contact
For bugs, account questions, or help with using Fanely, contact us through the Fanely LINE official account.
Check the Contact
Contact us on Fanely LINE
When contacting us, include the screen, action, error message, device, and app version when possible.
Browse by category
Getting Started
Create or join a family, finish initial setup, and prepare the first records.
Family & Accounts
Family groups, roles, managed children, child mode, and shared devices.
Allowance
Income, spending, balances, history, scheduled entries, and visibility.
Chores & Quests
Accepting, reporting, approving, rewards, and recurring quests.
Good Points
Record good actions, grant points, request exchanges, and convert to allowance.
Plans & Billing
Purchases, restore purchases, free-plan visibility, and billing refreshes.
Notifications & AI
Notification settings, on-device AI, natural language entry, and spending advice.
Troubleshooting
Missing data, notification delivery, billing status, and checks before contacting us.