Checks before contacting us
If data is missing, check the signed-in account, family group, child mode, selected member, visibility settings, and network status.
If notifications do not arrive, check that Fanely is allowed to send notifications in your device settings. On Android 13 or later, notification permission must be allowed before Fanely's notification categories are available. Then check Fanely's notification settings, Focus or Do Not Disturb, and your network; reopen the app after changing settings. Notifications can be delayed, so check important approvals and records in the app too.
If the issue remains, contact us through Contact or Fanely LINE with the screen, action, error message, device, and app version.
A scheduled quest says it was changed on another device
This message can appear when the scheduled quest was changed on another device or when you tried to save before the latest state finished loading. To prevent older content from overwriting newer data, the attempted change may not be saved.
- Close the scheduled quest editor and open it again.
- Check the settings shown in the reopened editor.
- Re-enter only the changes you still need and save again.
- Update Fanely and retry on a stable connection.
If you are not sure whether your change was saved, confirm the current scheduled quest settings before entering it again. If the issue continues, contact us with the message, screen, action immediately before it appeared, and app version.