Billing checks
Fanely subscriptions use the store for your device: the App Store on iPhone or iPad, and Google Play on Android.
Before buying, confirm the account and payment method for that store. Check the purchase screen for the current price and renewal details.
Fanely Premium can be used by the family, but restoring a purchase requires the same store account used for the purchase.
If Premium is not reflected after changing devices, reinstalling, or signing in again, open Fanely's billing screen and choose Restore Purchases. On iPhone or iPad, sign in to the App Store with the same Apple Account (Apple ID); on Android, sign in to Google Play with the same Google account.
For cancellation or refunds, use the store: App Store subscriptions or purchase history on iPhone or iPad, and Google Play subscriptions or purchase history on Android. Fanely cannot directly change the store contract.
If the status is still not reflected, confirm the purchase is complete in the store, reopen Fanely, wait a little, and contact support with the purchase date, displayed plan, and steps tried.
On the free plan, older records may be hidden in the app depending on the plan and operation status.