1. Information we collect
We may collect account identifiers, family group information, display names, profile images, child member information, allowance, spending, task, point, photo and memo records, device information, notification tokens, usage information, crash information, subscription status, and support inquiries.
2. Purposes of use
- To provide the service, authenticate users, and manage family groups
- To provide allowance, task, notification, subscription, and support features
- To investigate issues, improve quality, analyze usage, and maintain security
- To prevent abuse, respond to violations, and comply with legal obligations
3. Children’s information
Children’s information is handled based on parental or guardian management and consent. Parents and guardians may review, change, delete, or request suspension of information for children they manage.
4. AI features
Fanely’s AI features, where available on supported platforms and devices, are processed on the device. Availability varies by platform and device. We do not send AI inputs or outputs to external LLMs for processing or training.
5. External services
We use services such as Apple and Google authentication services, App Store and StoreKit, Google Play and Google Play Billing, Firebase Authentication, Firestore, Storage, Cloud Functions, Firebase Cloud Messaging, Analytics, Crashlytics, and RevenueCat for authentication, data storage, image storage, server processing, notifications, analytics, crash analysis, and subscription management.
6. Sharing and processors
We do not provide personal information to third parties except where required by law, with user consent, or when processing is entrusted to service providers within the scope necessary to achieve the purposes described in this policy.
7. International services
External service providers may process or store information outside Japan. We use these services within the scope necessary to provide and operate the service.
8. Retention and deletion
We retain information for as long as necessary to provide the service, comply with laws, prevent abuse, and respond to inquiries. Upon account or family data deletion requests, we delete or anonymize information within a reasonable period, except where retention is legally or operationally necessary.
Images in active families or chats are not automatically deleted solely based on how long they have been stored. When a user deletes a message, account, or family, related chat images are scheduled for deletion and become unavailable through the app. To protect against accidental deletion, deleted images may remain inaccessible in a recoverable state for up to seven days before permanent deletion. If a user leaves a family without deleting their account, existing messages and attachments remain as part of the family's history until the message, account, or family is deleted.
9. Security
We take reasonable safeguards such as Firebase security rules, authentication, encrypted communication, permission control, and secure on-device storage.
10. Access, correction, and deletion
Users, parents, or guardians may request access, correction, suspension of use, or deletion of their own information or information for children they manage, as permitted by law. We respond after verifying identity.
11. Changes to this policy
We may update this policy when necessary. Important changes will be announced in the service or on a webpage managed by us.
12. Contact
For privacy inquiries, please check the Help page and contact us through the Fanely official LINE account.